Terms and Conditions

1. Company Information

These terms and conditions govern the use of the Sailor Pro platform, operated by Sailor Pro LLC, a company incorporated under the laws of the United States.

CONTACT INFORMATION:
Company: Sailor Pro LLC
Email: info@sailorpro.com

2. Service Description

Sailor Pro is a software platform designed for professionals who need to manage all aspects of their business from a single platform. Our service adapts to each profession to provide the necessary tools to manage records, appointments, emails, users, electronic invoicing, and much more.

We offer both free and paid plans, including free trial periods for new users.

3. User Registration and Accounts

3.1 Registration Requirements

To use Sailor Pro, you must register and create an account. By registering, you represent and warrant that:

You are at least 18 years of age
All information provided is true, accurate, and complete
You will keep your registration information updated
You are responsible for maintaining the confidentiality of your account and password

3.2 Account Types

Sailor Pro allows both personal and business accounts. Each account type may have different features and limitations depending on the selected plan.

3.3 Account Deletion

Users may request deletion of their account by contacting our support service. When deleting an account, user data will be retained for the time necessary for legal and regulatory reasons.

4. Service Use

4.1 Permitted Use

You may use Sailor Pro solely for legitimate commercial purposes and in accordance with these terms. The following is permitted:

Managing professional records and files
Scheduling and managing appointments
Sending communications to clients
Generating electronic invoices
Attaching relevant files to records

4.2 Prohibited Use

It is strictly prohibited to use our service for:

Illegal or fraudulent activities
Sending spam or unsolicited mass communications
Uploading malicious, offensive content or content that infringes third-party rights
Attempting unauthorized access to systems or data
Interfering with normal service operation
Reselling or redistributing the service without authorization

5. User Content

5.1 Content Ownership

You retain all ownership rights to content you upload or create in Sailor Pro, including documents, files, and client data.

5.2 Content Responsibility

You are solely responsible for content you upload to the service and must ensure that:

You have the necessary rights to upload and use the content
The content does not infringe third-party rights
The content complies with all applicable laws
You have obtained necessary consents from your clients

5.3 Limited Use by Sailor Pro

Sailor Pro will not use your content for purposes other than providing the service. We do not sell, share, or use your content for our own commercial purposes.

6. Payment Plans and Billing

6.1 Subscription Plans

Sailor Pro offers different monthly subscription plans. Prices and features of each plan are available on our website and may be modified with prior notice.

6.2 Payment Processing

Payments are processed through Stripe. By providing payment information, you authorize automatic billing of subscription fees according to your selected plan.

6.3 Free Trial

We offer free trial periods for new users. At the end of the trial period, charges will automatically apply according to your selected plan, unless you cancel beforehand.

6.4 Cancellation

You may cancel your subscription at any time through your control panel. Cancellation will be effective at the end of the current billing period.

6.5 Refund Policy

Refunds are evaluated on a case-by-case basis. To request a refund, contact our support service with details of your request.

7. Service Availability

We strive to maintain the service available 24/7; however, interruptions may occur due to maintenance, updates, or unforeseen circumstances.

In case of temporary service interruptions, you should contact our technical support. We do not guarantee uninterrupted availability and will not be responsible for losses arising from temporary interruptions.

8. Intellectual Property

Sailor Pro and all its components, including software, design, text, graphics, and other materials, are owned by Sailor Pro LLC and are protected by intellectual property laws.

You are granted a limited, non-exclusive, and revocable license to use the service according to these terms. This license does not include rights to:

Access or use non-public APIs
Develop applications that connect to our service
Copy, modify, or create derivative works of the software
Reverse engineer the service

9. Privacy and Data Protection

The handling of your personal data is governed by our Privacy Policy, which forms an integral part of these terms. We do not share your data with business partners or use it for marketing purposes without your consent.

We currently operate primarily in the United States and Costa Rica, and comply with applicable data protection regulations in these jurisdictions.

10. Communications

We will communicate with you primarily through the email address associated with your account for:

Important service notifications
Changes to these terms and conditions
Account and billing information
Technical support

We do not send mass marketing emails. Communications are primarily transactional and service-related.

11. Service Termination

11.1 Termination by User

You may terminate your account at any time by canceling your subscription and requesting deletion of your account.

11.2 Termination by Sailor Pro

We may suspend or terminate your account immediately if you:

Breach these terms and conditions
Use the service for illegal activities
Fail to pay owed fees
Your conduct harms other users or the service

11.3 Effects of Termination

Upon account termination:

Your subscription will be automatically canceled
You will lose access to all data and functionalities
Data will be retained according to our retention policies and legal requirements
Outstanding payments will remain due

11.4 Prior Notice

Except in cases of serious violations, we will provide prior notice before suspending an account, giving opportunity to resolve the issue.

12. Limitation of Liability

To the maximum extent permitted by law, Sailor Pro LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claim related to the service shall not exceed the amount paid by you in the twelve (12) months preceding the event that gave rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Sailor Pro LLC, its directors, employees, and agents from any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from:

Your use of the service
Your violation of these terms
Your violation of third-party rights
Content you upload or share through the service

14. Dispute Resolution

These terms are governed by the laws of the United States. Any dispute related to these terms or use of the service will be resolved in the competent courts of the United States.

Before initiating any legal proceedings, the parties will attempt to resolve the dispute in good faith through direct negotiation.

15. Modifications

We reserve the right to modify these terms at any time. Significant changes will be notified by email with at least 30 days' advance notice.

Continued use of the service after changes take effect constitutes your acceptance of the new terms.

16. General Provisions

16.1 Entire Agreement

These terms, together with our Privacy Policy, constitute the complete agreement between you and Sailor Pro LLC.

16.2 Severability

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Failure to exercise any right under these terms does not constitute a waiver of such right.

16.4 Assignment

You may not assign your rights or obligations under these terms without our prior written consent. We may assign these terms without restriction.

17. Contact

If you have questions about these terms and conditions, you may contact us at:

SAILOR PRO LLC
Email: info@sailorpro.com

For technical support or account inquiries, use the support channels available on the platform.